About Caracol Cleaning Services, LLC.
Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.
We ask that you please take a moment to read our Policies/Terms/Conditions.
Q. Is a long-term contract required for service?
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.
Q. Are you insured?
Yes. Alert Cleaning is fully insured to protect your home and to give you peace of mind.
Q. What areas do you service?
We provide cleaning services for Miami-Dade, Broward, and Palm-Beach County.
Q. What all is included in your cleaning service?
Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.
Q. Do you furnish the cleaning supplies?
Yes. We furnish everything needed to clean your home free of charge.
Q. What should I expect on my first appointment?
We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
Q. Do I need to do anything before you arrive?
The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.
Q. What will it cost to have my home cleaned?
Cost varies; for it depends on several factors: the size of your home, location, and the amount of cleaning required. Please note that larger homes will be at a higher rate.
Q. Do I need to be home the day of cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!
Q. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
Q. How will you enter my home on my scheduled days of cleaning?
We prefer a contactless exchange; however; whatever you feel most comfortable with.
1. You may give us a key.
2. You can leave a key under a door mat the day of cleaning.
3. You can give us the code to the garage.
4. You can leave the door unlocked the day of cleaning.
Q. What if I am not satisfied with my cleaning?
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.
Q. Do you offer house cleaning gift certificates?
Yes. You can purchase a cleaning gift certificate for just about any occasion.
Q. How and when do I pay for my cleaning services?
We require payment at time of service. We accept most major credit cards, debit card payments, money orders, and payment by cash. Sorry, we do not accept check payments. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.